You will need your order number and the associated email address. We are able to provide you with information on when your order was dispatched from Sydney, Australia unfortunately only orders sent with Express Post, Registered International Post and FedEx Packages can be tracked continuously until the destination is reached.
Only orders sent by Express delivery (National and International) allow for online tracking. If Express delivery was selected at the time of ordering, the tracking information is provided in the email we sent you when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.
If the shipping method "Standard by Airmail" for international shipments was selected for your order, you are not able to view the status of this shipment online. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country (refer "Airmail Standard").